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TAO Connect · Unified Communications

Every Conversation.
One Connected Platform.

TAO Connect centralizes every customer and team conversation so nothing gets missed and everyone stays informed.

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TAO Connect · Unified Inbox
LIVE
SMS
EMAIL
CALL
CHAT
SMS
Mrs. Alvarez
Perfect, see you Thursday at 2!
2m
EMAIL
arch@meridian.co
Attaching Rev 3 submittal for Wing B…
8m
CALL
Bishop Roofing
Voicemail · 0:42 · TICS transcribed & tagged
14m
AI
TICS Assistant
Drafted reply for 3 status-check requests.
22m
Threads
184
Response
94s
AI drafts
42
Why TAO Connect

Communication Without Confusion

Unified Messaging

Bring calls, emails, SMS and notifications together.

Customer Updates

Automatically notify customers throughout every project.

Team Collaboration

Keep office staff and field teams synchronized.

AI Communication

Use AI to answer questions and automate routine responses.

Key features

Every channel. One workspace.

Unified Inbox

One prioritized workspace for calls, texts, emails and chats across every channel.

SMS Messaging

Business-grade two-way SMS with compliance, opt-out, delivery and click tracking.

Email Integration

Native Gmail, Outlook 365 and IMAP support with two-way sync and tracking.

Call History

Full call log with recordings, transcripts, sentiment and follow-up prompts.

Project Notifications

Milestone, delay and status alerts routed to the right people on the right channel.

Internal Chat

Persistent team channels, project rooms, DMs and voice notes — jobsite-friendly.

Customer Updates

Automated milestone updates via SMS/email with your brand, tone and cadence.

AI Responses

AI drafts, summarizes and auto-replies to common questions with human escalation.

Business benefits

Better Communication Builds Better Projects

IMPROVE CUSTOMER SATISFACTION
+31pt
REDUCE MISSED MESSAGES
-92%
INCREASE TEAM COLLABORATION
+2.5x
FASTER RESPONSE TIMES
-71%
GREATER ACCOUNTABILITY
100%
IMPROVE PROJECT COMMUNICATION
+48%
Who uses TAO Connect

Built For Every Trade.

Residential Builders

Buyers receive branded milestone updates from ratification through closing — automatically.

Commercial Contractors

Owners, architects and subs communicate on the same shared threads with full audit trails.

Roofing

Storm-response texts, insurance-carrier email threads and crew ETA updates in one workspace.

HVAC

Service confirmations, on-my-way texts, PM renewals and tech dispatch on one channel.

Electrical

Permit updates, inspection scheduling and change-order comms — all inside the project record.

Property Management

Tenant, owner and vendor conversations threaded per unit with automated status updates.

Product demo

Experience TAO Connect.

Two minutes. Every channel. Zero missed messages.

DEMO · 2:18
SMS · Email · Call · Chat · AI
FAQ

Frequently Asked Questions.

For most contractors, yes. TAO Connect delivers everything Slack/Teams/WhatsApp are used for internally — channels, DMs, voice notes, files — plus customer-facing SMS/email/calls in the same workspace. Keep your existing tools running side-by-side, or fully consolidate.
Yes. Any project milestone, status change or workflow event can trigger branded SMS/email updates on your cadence and tone — with opt-out compliance and two-way replies routed back to the assigned rep.
Yes. Native two-way sync with Gmail, Outlook 365 and Exchange — every email in either place appears in TAO Connect, and outbound sends log back to your regular Sent folder.
Yes. Assign, reassign, snooze and hand off conversations with SLA timers, escalation rules and notification policies. Every action is logged to the customer record for audit and coaching.
Full-text search across every channel (SMS, email, chat, call transcripts, voice notes) with filters by customer, project, rep, date, tag and sentiment. Results deep-link to the exact message in context.
Yes. TICS drafts replies, summarizes long threads, answers FAQs from your knowledge base and can fully auto-respond to defined scenarios (hours, address, ETA, scheduling) — with human escalation for anything outside the rulebook.
Connect every conversation

Connect Every Conversation.

Schedule your personalized demonstration and discover how TAO Connect keeps customers, office staff and field teams connected in real time.

TRUSTED BY CONSTRUCTION PROFESSIONALS

Trusted By Construction Professionals

TAO Nexus helps contractors streamline operations, improve communication, automate repetitive work and gain complete visibility across every project.

24/7
AI Business Operations
100%
Cloud-Based Platform
Real-Time
Construction Intelligence
Scalable
Built For Growing Companies

“TAO Nexus has completely changed how we manage communication, scheduling and project visibility. Our team spends less time chasing information and more time building.”

Future Customer Case Study
JOINING A GROWING NETWORK OF CONTRACTORS
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